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Here you will find most of the questions we receive and the answers to them. If your question is not answered here, please contact us directly via our contact page.

Authenticity

Our products are 100% authentic and new. Before the products reach you, they are checked for authenticity by our experts.
We work with a network of professional and private resellers, who purchase the goods from official retailers. We at Sneakerlaclasse see it as our mission to be able to offer our customers hip releases in as many sizes as possible at a price that is in line with the market.
All products are checked by our experts down to the last detail. All seams, materials, labels, soles and packaging are matched with authentic templates that we keep specifically for our authentication process. We also ask for proof of purchase in the form of an invoice for each acquisition, as well as references from other retailers.

Availability

Basically, the sizes depend on the particular models. The smallest size is EU 35 or EU 49 as the largest size, unless otherwise specified.
The sizes indicated are usually unisex. There may be deviations for certain models. 
We regularly restock almost all of our top sellers. If your desired size is still not there, you can contact us with your request at info@sneakerlaclasse.com.

Prices and discounts

Our prices are based on the general resell market prices. 
There is no classic sale at Sneakerlaclasse. However, in the future we will also leak informations about giveaways, raffles etc. through our channels.

Shipping

Once we receive your order, it will be processed and prepared for shipping within 24-48 hours.
Shipping within Switzerland is free of charge from an order value of CHF 50.00. More information about shipping costs can also be found on our "Payment & Shipping" page.
The domestic delivery (Switzerland) takes approx. 3-5 days. For shipments abroad Switzerland it depends on the destination.
Yes, each order is provided with a tracking number.
If you have not yet received a tracking number, it may be that your order has not yet been processed. As soon as the order is sent, you will receive your order confirmation with tracking number automatically via email.
If the shipping time has been exceeded, please have your order number ready which you can find on your order confirmation and contact us via mail at info@sneakerlaclasse.com
Yes, every order is shipped insured.

PAYMENT METHODS

We accept all major debit/credit cards from AMEX, Mastercard, Maestro and VISA. Payments via Apple Pay, PayPal or TWINT are also possible.

ABOUT US

No, we don't have a physical store yet. Our future goal will be to also once have the keys to our own physical shop.
We speak German, English, French and Spanish.
We can be reached via email (info@sneakerlaclasse.com) or our Instagram channel (@sneakerlaclasse).
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